Temporary connectivity issues
Incident Report for MB connect line systems

Timeline of events

  • Around 01:00am CEST our monitoring system started recording devices not being able to reconnect to the server when they lost connection.
  • Early morning, about 06:30am CEST, investigation started by the technical team. At that time, only around 40% of devices were still connected.
  • As the connections kept dropping, a reboot was initiated around 07:30am CEST.
  • This reboot did not solve the issues, and our technical team kept searching for the root cause.
  • The problem was found in an unoptimized configured service and hot fixed at around 08:20am CEST.
  • A second reboot was initiated at 08:30am CEST.
  • Devices restored their connections over the next hours.
  • At around 1:30pm CEST normal operation was restored.


This issue was confined to the RL/mbCONNECT24 EU V2 Server.

Follow-up actions

Possible side effects of the hot fix are being tested and monitored. Afterward, the changes will be implemented into the next RSP release.

Posted Apr 30, 2024 - 15:40 CEST

This incident has been resolved.
Posted Apr 30, 2024 - 14:04 CEST
A fix has been implemented and we are monitoring the results.
The devices are currently reconnecting to the portal.
Posted Apr 30, 2024 - 09:45 CEST
We are experiencing temporary connectivity issues with our system.

The R&D team is informed and the situation is being investigated. Users of the system might have problems connecting to the system.

We will keep you updated
Posted Apr 30, 2024 - 06:30 CEST
This incident affected: mbCONNECT24 Servers (mbCONNECT24 Europe V2).